Payment and Billing Terms

1. Seller and collecting party

The seller, service provider and collector of all amounts is Sure Execution, provider of the "Sure INSTANT" service. Invoices are issued in its name and payments are made to it through licensed payment gateways; your statement may show "Sure Execution" or the gateway's name and the invoice number. By completing a payment you authorize the company to collect the amount shown before payment.

2. Currency and payment methods

• Currency and payment methods follow the country you choose at the payment step: Saudi riyal for customers in Saudi Arabia, and US dollar for every other country. If the gateway charges in a currency other than the one displayed, you see the equivalent amount before you confirm the payment; any conversion or international fees charged by your bank are yours.
• Payments are processed by licensed payment gateways, and card details are entered directly on the gateway's page or secure fields; the company never stores card numbers. PayPal is offered in some markets. Buying packs never saves your card, and the gateway keeps a secure card token only to collect Pro subscription renewals if you agree.
• You confirm you own the payment method or are authorized to use it.

3. Prices and taxes

• Prices are shown on the pricing page and are inclusive of VAT where it applies. VAT at 15% applies to customers in Saudi Arabia only and is itemised on the tax invoice; for customers resident outside the Kingdom our services are a zero-rated export of services under Article 33 of the KSA VAT Implementing Regulations. When a seller entity of the company is set up in the customer's country, that country's tax applies.
• The price shown is what you pay. A pack's price is the one shown to you at the time of purchase; we may change prices for later purchases, which does not affect units you already bought. For the Pro subscription the price is fixed for the paid period; we may change it for later periods after notifying you at least 30 days before renewal, and you may cancel before the new price applies.
• Discount coupons apply under their published conditions, have no cash value and cannot be combined unless stated. Units granted free of charge have no cash value.

4. Tool packs and balances

• Every tool is sold on its own. Each tool has its own packs and prices, shown on the tool's page and on the pricing page, and a pack is bought with a single, non-recurring payment at the price published for your market at the time of purchase. A pack never renews and carries no later fees.
• A pack's units are added to that tool's balance and can be used in that tool only.
• Your account may also hold a general balance that works in any tool; it is used for gifts, compensation and, later, an all-tools plan.
• A run takes one unit from the tool's own balance when it has any; otherwise the tool's published price is taken from the general balance. What will be deducted is shown before you run it.
• Units never expire for as long as your account exists, and are not restored after the account is permanently deleted.
• A unit is deducted only when the final file is successfully produced. A run that fails for a technical reason returns its unit automatically to the balance it came from.
• Units are added to "My wallet" once the gateway confirms the payment succeeded. If the amount or currency charged differs from what you were shown, the amount is refunded and no units are added.
• Units belong to your account alone: they cannot be transferred to another account or exchanged for money, and one tool's units cannot be exchanged for another tool's units, except where we choose to do so as compensation.

5. Automatic renewal (Pro subscription, once launched)

Tool packs do not renew. The Pro monthly subscription renews automatically at the end of each monthly period at the subscription's price, only if you explicitly agreed, when subscribing, that the payment gateway keeps a secure token of your card to collect the renewals. Each renewal is charged to that saved card, a tax invoice is issued, and its receipt is e-mailed to you. Renewal continues until you cancel it from "My account → Subscription and payment methods" on sureinstant.net; cancelling stops the next renewal and the subscription stays until the end of the paid period. You can remove the saved card at any time from the same page; the next renewal is then paid through the link we send you. PayPal is not offered for the Pro subscription.

6. Failed payments (Pro subscription)

If a renewal cannot be collected, the subscription becomes "past due" and we e-mail you a link to pay. We retry every 2 days, up to 3 more times, and the subscription keeps working during this grace period. If it is still not paid, the subscription ends; your account and pack units stay as they are, and you can subscribe again at any time.

7. Bank disputes (chargebacks)

Please contact us first about any payment; most cases are settled within days under the Refund Policy. If a bank dispute is filed against a valid payment, we may suspend the account until it is resolved and give the bank the consent, sign-in, usage and invoice records. If the dispute is decided in our favour, the charges and any dispute fee imposed by the gateway remain payable by you.

8. Invoices and records

Every payment gets an electronic invoice with a sequential number. Customers in Saudi Arabia receive a simplified tax invoice showing the net amount, the VAT and the total and carrying a QR code under ZATCA requirements; a QR code appears on the Saudi tax invoice only. Invoices can be downloaded from your account. Your consent record (version, time, IP address and browser) is kept with every payment as evidence of the contract.